Privacy policy
What personal information we collect, why, and the choices you have.
Last updated [DATE]
Who is responsible
[LEGAL NAME OF THE COMPANY] ("Erabah", "we") is responsible for your personal data. Contact us at [SUPPORT EMAIL].
What we collect
- Account details: mobile number, name and, if you add it, email.
- Orders: items, delivery address, phone number for the courier, payment method and payment status. We don't store card numbers.
- Support messages and return requests.
- Technical data: device and browser type, IP address and how you use the site, collected through cookies and similar tools.
Why we use it
- To create your account, verify your number and keep it secure.
- To process, deliver, track and refund your orders.
- To send service messages about your order and, where you agree, offers.
- To prevent fraud and misuse.
- To meet tax, accounting and other legal obligations.
Who we share it with
Only the partners we need to run the service, and only the data they need:
- Payment partners (card processor, Tabby, Tamara) to take and refund payments.
- Couriers (such as Aramex and iMile) for delivery and returns.
- Messaging providers to send verification codes and order updates.
- Hosting and technology providers that store data on our behalf.
- Authorities, when the law requires it.
- We don't sell your personal data.
How long we keep it
We keep account data while your account is open. If you close your account we remove your personal details, addresses and wishlist. We keep order and payment records for as long as tax and accounting law requires, which is [RETENTION PERIOD, CONFIRM WITH YOUR ADVISOR].
Your choices
- See and update your details under Account.
- Close your account under Account, Close my account.
- Ask us to access, correct or delete your data, or object to marketing, by emailing [SUPPORT EMAIL].
- Stop marketing messages at any time using the opt-out in the message or by contacting us.
Cookies
We use cookies that keep you signed in and remember your bag. [DESCRIBE ANY ANALYTICS OR ADVERTISING COOKIES, AND ADD A CONSENT BANNER IF YOU USE THEM].
Children
Erabah is for adults. We sell kids' and baby clothing for parents and guardians to buy.
Where data is processed
Some partners may process data outside the UAE. We take steps to make sure it stays protected. [CONFIRM HOSTING LOCATION AND ANY CROSS-BORDER TRANSFER REQUIREMENTS WITH YOUR LAWYER].