Returns and refunds

Return window

You can return items within 14 days of delivery. Open your order, choose Return items and tell us what you're sending back.

What we accept

• Items that are unworn and unwashed, with the original tags and packaging.
• Faulty, damaged or wrong items at any time within the window, and we cover the cost.
• Excluded items: [LIST ANY EXCLUDED ITEMS, FOR EXAMPLE UNDERWEAR, SWIMWEAR, BABY HYGIENE ITEMS. CONFIRM WITH YOUR LAWYER].

Free pickup

After we approve your return, a courier collects the items from your address at no cost to you.

Your refund

• Refunds go back to the way you paid: card, Tabby or Tamara.
• Cash on delivery orders are refunded by bank transfer. We will ask for your details.
• We process the refund once we receive and check the items. Banks and payment partners can take several working days to show it.
• The refund covers the items you return, including VAT. Delivery and cash on delivery fees are not refunded, unless the item was faulty or wrong.
• If you used a discount code, the refund reflects the discount you received.

Pay in 4 orders

If you paid with Tabby or Tamara, we refund through them and they adjust your remaining instalments. Contact them if you have questions about your schedule.

Exchanges

We don't offer direct exchanges yet. To get a different size, return the item for a refund and place a new order.